Our Technology
Empowering Care Through Innovative Technology
At SD Care London, we leverage advanced healthcare technologies to optimise the quality and efficiency of our services. Our suite of tools includes field supervision reports, care analytics, and call scheduling systems that use real-time monitoring, predictive care algorithms, and automation through platforms like PowerApps and AppSheet. We streamline care management, track staff compliance with policy updates, and enhance medication safety through digital systems. These innovations allow us to provide personalized, responsive, and safe care for our clients, ensuring they receive the highest standards of service at home.
We run our business by prioritising the needs of clients and staff using a healthcare model that is based on providing compassionate care with maximum business efficiency. We work to high quality standards and leverage on information technology to automate business processes.
Here are some of the reasons why our clients trust us with technology:
Advanced Analytics:
Our custom-built analytics help monitor care quality and track staff performance, ensuring continuous improvement.
Real-Time Care Updates:
Care plans and medication details are instantly accessible, ensuring accurate and timely care.
Field Supervision Reports:
Our custom-built FSR tool enhances real-time field supervision, ensuring high standards of care delivery and quick oversight in the field.
Automated Policy Compliance:
With our QCS Tracker, staff are consistently updated with new policies, and automated reminders ensure compliance.
Efficient Scheduling:
With our advanced call scheduling and monitoring system, we guarantee timely visits and seamless care delivery.
Data Security & Compliance:
Our systems are GDPR-compliant and use bank-level encryption to protect sensitive information.
Training Monitoring:
The Care Skills Academy Tracker monitors staff training progress and sends automated reminders to ensure timely completion.
PPE Management:
Our PowerApps-driven PPE automation ensures accurate distribution and tracking of personal protective equipment, ensuring safety and efficiency.
Are you passionate about making a difference in home care? We’re hiring!
Quality Compliance Systems by QCS
Quality Compliance Systems (QCS) includes the UK’s leading bespoke policies, procedures, and management toolkits for the Care Sector.
We use QCS for managing our individual policies and procedures that enable us to meet our compliance obligations and run our care business as efficiently as possible. With over 2300+ pages, we have access to a wide range of policies that cover all aspects of care and support. All our staff have access to these policies to be aware of and remain up-to-date on all key policies. This easy-to-use system allows us to easily view thousands of relevant policies from our phones, tablets, and computers. For more information, please click here.
In-House Automation with QCS Tracker
At SD Care Agency, we leverage the QCS Tracker to ensure all staff stay up-to-date with the latest policies and compliance requirements. This hybrid system, built using Monday.com and Google Sheets, automates the process of distributing updated policies and tracking staff engagement.
The QCS Tracker sends personalized reminders to staff members who haven’t reviewed the necessary updates, ensuring compliance is consistently maintained across the organization. This system allows us to actively monitor and manage policy adherence, improving the efficiency of care delivery and keeping our team aligned with industry regulations.
By automating these processes, the QCS Tracker helps us maintain a high level of service quality and compliance, benefiting both our staff and clients.
In-House Automation with Careskills Academy Tracker
At SD Care Agency, we utilize our Careskills Academy Tracker to streamline and automate the training and development of our care staff. This system, built using AppSheet and Google Sheets, allows our administrative team to monitor the training progress of each staff member in real-time.
With automated email reminders, the system ensures that all staff remain compliant with mandatory training requirements, helping them stay current on essential care skills. The Careskills Academy Tracker also provides detailed insights into completed courses and training status, making it easier to manage ongoing professional development and ensure every team member is fully equipped to deliver high-quality care.
This automation not only boosts staff compliance but also enhances overall service quality by ensuring that our carers are consistently trained to the highest standards.
Careskills Academy
Our job as the UK’s leading online health and social care training provider is to help you deliver quality care by training your staff to the highest standards. And by doing that we aim to boost standards across the UK, because – as a company that’s run by care providers – we know that good care comes from good training.
That is why, we strive to deliver our learners the best eLearning experience possible and we work very hard to achieve accreditation and certification from the UK’s leading independent bodies, which hold us to account and prove the quality of our service. In turn, this helps you demonstrate compliance – as you can show your staff is trained by an independently assessed and accredited company.
For more information, please click here
Interested in finding out more about our Technology? Contact us today
Care Management with Birdie Care
Birdie Care manages all our Care Management and Care Delivery, through enquiry to assessments and care planning.
At SD Care London, we use Birdie Care to streamline care management and delivery from the initial enquiry through assessments to real-time care planning. With real-time updates on care plans, our caregivers always have access to the most up-to-date information, ensuring they deliver the right support at the right time. Through e-MAR integration, medication management is simplified, reducing errors and ensuring accuracy. Families can also access care plans and daily reports easily, enhancing transparency in care.
For more information, please click here.
Care Analytics with Looker
Our Birdie Analytics, powered by Looker, helps us monitor performance across all levels of care. This powerful analytics tool collects data from our rostering system and carer inputs, generating over 27 performance dashboards. These insights help us evaluate and improve care quality continuously, ensuring we stay on track to meet regulatory standards and exceed client expectations.
For more information, please click here.
Call Scheduling & Monitoring with CarePlanner
For our Call Scheduling and Monitoring, we use CarePlanner which allows care workers and supervisors to view their rotas for the next 7 days either on their phone, tablet, or computer where they confirm each appointment.
At SD Care Agency, we prioritize the safety and continuity of care for our service users. With real-time call monitoring through CarePlanner, clients can rest assured that all visits are tracked and verified. Our care workers log the start and end of each visit via the CarePlanner Mobile App, even in areas with limited internet connectivity. The app records the visit and updates the system when the signal returns, ensuring no appointments are missed.
We place great importance on data security and confidentiality, with our system using bank-level encryption and full GDPR compliance to protect sensitive information.
At SD Care Agency, our technology-driven approach ensures efficient care delivery while maintaining the highest standards of security and client satisfaction.
For more information, please click here.
HRLocker
HRLocker helps us in automating timesheets, managing leaves and absences, and maintaining the employee database, directly from the browser – without having to rely on paper forms and spreadsheets.
- Time Management: Enables the workforce to fill out timesheets manually and have a clock-in and clock-out system.
- Holiday Management: Time Off module allows us to manage holidays and annual leave for each department, team, and individual easily and quickly.
- Employee Database: Centralise our employee database and export easily as and when required.
- Self-Service Portal: Staff can log in and manage their own personal information and even request holidays.
- Absence Tracking: Tracking absence and spotting negative trends before they have a chance to get any bigger.
- Document Management: Helps to create documents, distribute them and enable staff signatures on policies, procedures, and contracts.
For more information, please click here.
Quality Management Systems by DNV-GL
As an ISO 9001 certified company by DNV-GL, we focus on our quality management systems that enhance our ability to deliver services that meet customer – as well as statutory and regulatory requirements consistently.
DNV-GL’s comprehensive audits and assessments provide benchmark feedback and critical guidance on important metrics including corporate responsibility, environmental impact, safety, and quality. We are always improving our Quality Management Systems to meet these high standards. Therefore, our customers can be confident in knowing that we have implemented the necessary internal processes to meet these obligations. For more information, please click here.
Tableau
Our job as the UK’s leading online health and social care training provider is to help you deliver quality care by training your staff to theWe use Tableau Analytics for all our analyses and data visualisations to discover hidden insights within minutes. highest standards. And by doing that we aim to boost standards across the UK, because – as a company that’s run by care providers – we know that good care comes from good training.
All our raw data is used to create reports and dashboards with the software’s easy-to-use drag-and-drop designer. We use Tableau to improve our efficiency in terms of care and support provided and identify risks and trends – which in turn improves the quality of care we provide for our clients. As the system is based on the Cloud, we can ensure that all our data is updated in real-time. We also share or publish our findings with others to create a more transparent learning environment.
For more information, please click here
Monday.com
Monday.com is a cloud-based platform that allows us to create our own applications and project management software. Monday.com gives us greater visibility into staff’s day-to-day performance to ensure their success from day one.
Manage and optimize our employee recruiting processes – Streamline internal planning and coordination with hiring managers. Easily track where candidates are in the process with a record of each stage.
Onboarding process – Make onboarding new employees a smooth and enjoyable experience for every new employee. Adapt a ready-made template to your company’s onboarding process and quickly adjust as your process evolves.
Employee well-being – Boost overall morale with engaging activities that keep employees happy. Create a yearly plan for and gather feedback for each activity.
Manage the performance review process – We use monday.com’s employee management system to handle meetings and keep track of outcomes.
For more information, please click here.