The greatest reward we get is recognition from our clients. This not only motivates us but helps us to do better and improve the quality of our care, which is at the heart of our care delivery. We fervently believe that the best judges of our work are our clients.
The following video shines a light on the ethos at SD Care Agency (London), our carers, and our wonderful clients. It is taken verbatim from a letter written by a client the week after his wife passed away. It is a loving husband’s testimony of the care she received and describes his painful experience of her final days and his immense gratitude to our wonderful 24-hour nursing team who looked after her.
If you would like to know more or have any questions, then please get in touch.
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Hear from families who trust SD Care for compassionate, personalised care.
“I am very happy with my carers, they're always very happy when they come in, always do an excellent job of looking after me, everyone in the building also says how lovely my carers are, I would recommend SD Care to others.”
— A W, April 2025“NK came and joined us for a week to relieve our own Carer. She settled in and in no time at all, became a valued member of the team. Suffice to say having her for the week gave me great peace of mind and comfort. It was quite simply a perfect experience Now that I have found her I know we will be safe when holidays occur. How wonderful is that?”
— E M, April 2025“I’m proud to work for SD Care, where we truly make a difference in our clients’ lives every day.”
— AM, 2025At SD Care Agency (London), every client is incredibly special to us, and we take great pride in hearing about the positive impact our care has on their lives. Client satisfaction is not just a priority; it is a fundamental part of our quality management system. By actively seeking and acting upon feedback, we are dedicated to delivering the highest standards of person-centred care.
To ensure transparency and maintain our commitment to excellence, we work with trusted third-party feedback platform Working Feedback—to gather independent insights from our clients and their families. These partnerships provide an impartial perspective on our services, enabling us to recognise strengths and identify areas for improvement. Additionally, our reviews are published on the Homecare, reflecting our dedication to credibility and accountability.
At SD Care Agency, your feedback matters. Your satisfaction motivates us to consistently go above and beyond, ensuring we provide compassionate care that makes a meaningful difference every day.